Cancellation Policy

Orders may be cancelled at any point prior to shipping. Please contact us as soon as possible after placing your order if you find you need to cancel.



Orders usually ship the same working day if placed before 13:00. Orders placed after this time will usually ship the next working day. We only ship during our normal office hours: Monday to Friday 0800-1700. We do not ship on public/national holidays or weekends.

If you want to place an order after 13:00, and it is urgent, please get in touch to see how we can assist. You can find the details on the Contact Us page.

Returns & Refund Policy & Order Cancellation Procedure
Before Returning a Product:

If you are having an issue with a product, there may be other options before requesting a return:

– If you’ve purchased and downloaded software, and need assistance with installation and/or activation, please email or call us on +447789105859

– If you’d like to return your purchase made in the last thirty days please email clearly stating your reasons.

Return and Exchange policy:

We will accept returns and exchanges for items that meet the return criteria set forth below for 30 days from the date of purchase or download, as applicable. We reserve the right to deny any return or exchange which fails to meet our return criteria.


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